How to Deal with China Mobile While in Other Countries A & Q

- How to Put on Hold for My Number or Change a New SIM Card


Question:

I have a Chinese phone number.That I have had for many years.The number is 151211xxxxx. Normally when I leave china I turn the phone on hold until I come back to china. This time I left china at night and your office was closed. I tried to call the number on the bottom of this page. but their was no answer. I need to turn the phone on hold for the next few months. I think you charge 5 RMB a month. Can you give me a number to call to get this done.Thank you. Nancy.

Answer: 

Hi Nancy, 

Thank you for your message. You may make an request by dialing this China Mobile number 86-13800100186. If the operator can not solve the problem on the spot. Please let him/her put you through to English line, Shanghai China Mobile. 

Regarding top up, you may use our online recharge.

Comments from Customer:

Thank you very much for this info!  Yes I was able to shut my phone.  

The mistake was mine when I first tried.  I called 86-13800 10086 instead of 86-13800 100186.  I realized my mistake from your second email and having to look at the numbers again.

Thank you!

Nancy


China Mobile BranchChina Mobile Branch or Shop


Question : 

I have a Chinese sim card, it was first a normal sim, then cut to a micro sim.  The phone I used does not work anymore and I will be using an iPhone 5s in the future.  Tha card can not be clippd to a nano cars.  Is it possible to have a nano cars sent.  I do not like prepaid accounts and need the use of data when I am visiting factories in China.  My Chinese mobile number is 136165xxxx.  Anders.

Answer:

Dear Anders, 

The new nano card can be picked up from a China Mobile branch at the city you purchased the SIM card. It needs to present your password.

Further Question:

First, thank you for your very quick reply.  

This is not a prepaid card.  Hopefully I can use the same card again because my contacts in China know the number and it will make things allot easier.The card was purchased in Ningbo but I do not remember the password.

If it is the 4 digit pass code, this is removed so I simply just open the phone.

If there any way I can send the card to. branch of China Mobile and have a nano card sent back to me. Or if I send my card to my partner in Shantou.  If not, my former partner in Ningbo will of course take care of it although I was hoping bot to bother him with it.

Answer:

You can use the same number as the number is post-paid type.

Is the number under your name please ? 

If so, China Mobile offices in Ningbo needs to see your passport at the time of issuing a new nano SIM card. 

Comments from Customer:

Ok, I will do so.


Please leave comments below if you have any questions.




New! Comments

Have your say about what you just read! Leave me a comment in the box below.




Related Topics:

China 4G SIM Card with Data

How to Receive Emails in China ?

How to Use Iphones Brought from Another Country ?

From How to Deal with China Mobile While in Other Countries A & Q to China Mobile Phones Home


Enjoy this page? Please pay it forward. Here's how...

Would you prefer to share this page with others by linking to it?

  1. Click on the HTML link code below.
  2. Copy and paste it, adding a note of your own, into your blog, a Web page, forums, a blog comment, your Facebook account, or anywhere that someone would find this page valuable.