List of Useful Phone Numbers in China



useful phone numbers in China

Telecommunications Service Phone Numbers

Public Service Phone Numbers

Business Service Phone Numbers

China Phone Code


In mainland China to call a special telephone number to be connected with local processing centers, such as the same dial '110', in Beijing is called Beijing local police center. In Shanghai is called the Shanghai local policing centers. Some telephone numbers are used to be 3-4 digits, but now except for emergency calls and a few special service numbers, they have generally been adjusted to 5 digits. According to the principle of number allocation, most service calls in mainland China start with '1'.



Telecommunications Service Phone Numbers

  • 100xx customer service hotline for telecommunication services (including virtual operators)

10086 China Mobile customer service hotline (by region); 86-13800100186 if calling from overseas. Toll free number if calling from a China Mobile number in overseas

10010 China Unicom customer service hotline (by region); 86-18618610010 if calling from overseas. Toll free number if calling from a China Unicom number in overseas

10000 China Telecom customer service hotline (by region)

10050 China Mobile Railcom customer service hotline (by region)

10096 China Tower Customer Service Hotline (by region)

12580 China Mobile phone navigation platform (by region)

114 China Unicom phone navigation platform (10 provinces in the north) or China Telecom phone navigation platform (21 provinces in the south) (by region)

116114 China Unicom telephone navigation platform (10 northern provinces) (by region)

118114 China Telecom phone navigation platform (21 provinces in the south) (by region)

  • 106 Short message access code (used to be used for international semi-automatic inquiries, mobile phone to send SMS to PHS)
  • 13X,14X,15X,16X,17X,18X,19X mobile phone number segment

1349,174 Satellite mobile phone

145 China Unicom LTE ( TD-LTE , LTE-FDD ) / LTE-A ( 4G ) data network card number segment

147 China Mobile LTE ( TD-LTE , LTE-FDD ) / LTE-A ( 4G ) data network card number segment

149 China Telecom LTE ( TD-LTE , LTE-FDD ) / LTE-A ( 4G ) data network card number segment

  • (0)10, 2X, 3XX, 4XX, 5XX, 6XX, 7XX, 8XX, 9XX long-distance fixed telephone area code, see the China area code list
  • 179xx IP phone access number

1795x China Mobile IP phone access number

1791x China Unicom IP phone access number

1790x China Telecom IP phone access number

Public Government Agency Service Phone Numbers

  • 110 Police Officers ( Ministry of Public Security of the People's Republic of China , local public security bureaus) (by region)
  • 112 Beijing Unicom Obstacle Desk (the original telephone obstruction report desk is now only available for fixed-line calls in Beijing or when dialing the 010 area code on mobile phones. Other cities will prompt to dial 110, 
  • 119, 120 or 122 without dialing the area code. For example, If you dial other city area codes, it will be a blank number)
  • 119 Fire Alarm ( Emergency Management Department of the People's Republic of China , China Fire and Rescue Brigade ) (by region)
  • 120 Emergency Calls ( National Health Commission of the People's Republic of China , local health bureaus) (by region)
  • 122 Traffic Accident Alarm ( Ministry of Public Security of the People's Republic of China , local public security bureaus) (by region)
  • 11183 EMS express logistics business consultation and complaint hotline
  • 11185 Postal telephone information service ( China Post Group Corporation and local post offices, except for express delivery services)
  • 121xx Public Information Service

12110 National unified mobile phone SMS alarm number (use [1] under special alarm conditions , not dialing)

12114 Mobile short message name address service standard verification test platform access number ( China Academy of Information and Communications Technology , no dialing)

12117 Time Reporting Station ( National Time Service Center of Chinese Academy of Sciences )

12119 National Forest Fire Alarm Telephone ( Emergency Management Department of the People's Republic of China , forest fire prevention departments in various regions) (by region)

12121 Weather Forecast ( China Meteorological Administration , local meteorological bureaus, some areas have other numbers, such as 96121 in Jiangsu) (by region)

12122 National Highway Rescue Telephone Number ( Ministry of Transport of the People’s Republic of China , local highway rescue departments, other numbers in some areas, such as 96998 for Guangdong and 96777 for Jiangsu) (by region)

12123 National Traffic Control Service Telephone ( Ministry of Public Security of the People's Republic of China , local public security traffic control bureaus/departments) (by region)

  • 123xx China Communist Party and government agency service telephone (short for government affairs and official affairs

12303 Letters and visits service telephone ( State Bureau of Letters and Visits , currently not available for dialing, only used for sending numbers for SMS reminders in the letter and visit process)

12305 Postal user complaint hotline ( State Post Bureau, postal administration departments of all provinces, autonomous regions, and municipalities) (provided to add the provincial capital area code) [Note 1]

12306 Railway Customer Service Hotline ( China National Railway Group , local railway bureau group companies)

12308 Global Consular Protection Emergency Call Center of the Ministry of Foreign Affairs ( Ministry of Foreign Affairs of the People’s Republic of China , opened on September 2, 2014 [2] , originally the Beijing Olympics Public Welfare Advisory Service Hotline) (add 010 area code)

12309 Reporting telephone number of procuratorial organs (the Supreme People’s Procuratorate of the People’s Republic of China , procuratorates at all levels )

12310 Telephone number for reporting of establishment ( Central Organization Establishment Committee , Office of Organization Establishment Committee at all levels) (by region)

12313 Tobacco Market Supervision and Reporting Hotline ( State Tobacco Monopoly Administration , Local Tobacco Monopoly Administrations) (sub-region) [Note 1]

12314 Ministry of Water Resources Supervision and Reporting Hotline

12315 Consumers from all regions (including food safety, product quality, market prices, intellectual property rights, anti-unfair competition, etc.) reporting and complaint centers ( State Administration for Market Regulation, local market supervision administrations) (by region) [Note 2]

12316 Agricultural Public Service Hotline (by region) [Note 2]

12317 Poverty alleviation supervision telephone (add 010 area code) [Note 2]

12318 Cultural Market Reporting Hotline ( Ministry of Culture and Tourism of the People's Republic of China , local cultural authorities) (by region) [Note 2]

12319 Urban Construction Service Hotline ( Ministry of Housing and Urban-Rural Development of the People's Republic of China , Urban Construction Bureaus of various regions) (by region) [Note 2]

12320 Public Health Service Hotline ( National Health Commission of the People's Republic of China , local health bureaus) (by region) [Note 2]

12321 Bad and spam network reported receiving phone center ( People's Republic of China Ministry of Industry and Information Technology , Internet Society of China ) (by Region)

12323 Reporting Hotline for Marine Administrative Law Enforcement ( Ministry of Natural Resources of the People's Republic of China )

12325 National Grain Distribution Supervision Hotline ( National Grain Administration )

12326 Civil Aviation Service Quality Supervision Telephone ( Civil Aviation Administration of China )

12328 Traffic Violation Reporting Hotline ( Ministry of Transport of the People's Republic of China , local traffic control bureaus) (by region) [Note 2]

12329 Housing Provident Fund Service Hotline ( Ministry of Housing and Urban-Rural Development of the People's Republic of China , Urban Construction Bureaus of various regions) (by region) [Note 2]

12333 Human Resources and Social Security Public Welfare Service Telephone ( Ministry of Human Resources and Social Security of the People's Republic of China , Local Human Resources and Social Security Bureau) (Sub-region) [Note 2]

12335 Overseas Business Complaint Hotline of Chinese Enterprises ( Ministry of Commerce of the People's Republic of China ) (Add 010 area code)

12337 Wipe out crime special struggle to reports from the public telephone ( CPC Central Committee Political Science and Law , local Communist Party Committee Political Committee) (by Region)

12338 Women’s Rights Protection Hotline (All- China Women’s Federation ) (by region)

12339 National Security Agency Report Acceptance Telephone ( Ministry of National Security of the People's Republic of China ) (Sub-region)

12340 Statistics system poll telephone ( National Bureau of Statistics , Local Bureau of Statistics) (currently only used as an outbound number, not actively dialing)

12345 Government Service Hotline (General Offices and Offices of the People's Governments of Municipalities and Prefecture-level Cities) (By Region)

12348 Legal Service Hotline ( Ministry of Justice of the People's Republic of China , local justice departments ) (sub-provincial regions) [Note 2]

12350 Work Safety Reporting and Complaint Hotline ( Emergency Management Department of the People's Republic of China , local emergency management bureaus) (sub-regional) [Note 2]

12351 Employee Rights Protection Hotline ( All China Federation of Trade Unions ) (sub-provincial regions)

12355 Youth Comprehensive Service Hotline ( Central Committee of the Communist Youth League , local Communist Youth League) (sub-provincial regions)

12360 Customs Service Hotline ( General Administration of Customs of the People's Republic of China , local customs) (sub-region) [Note 1]

12361 Learning Platform Hotline for Powerful Nation ( Propaganda Department of the CPC Central Committee )

12363 Financial Consumption Complaint Hotline ( People's Bank of China ) (Sub-provincial regions)

12366 Tax Service Hotline ( State Administration of Taxation ) (by region) [Note 1]

12367 National Immigration Administration Advisory Service Hotline ( National Immigration Administration ) [Note 1]

12368 Court Service Hotline (The Supreme People's Court of the People's Republic of China , local courts) (sub-region)

12369 Environmental protection complaint and report hotline ( Ministry of Ecology and Environment of the People's Republic of China , local ecological and environmental bureaus) (by region) [Note 2]

12370 Civil Service Management Service Hotline ( Ministry of Human Resources and Social Security of the People's Republic of China ) (Add 010 area code)

12371 Party Member Advisory Service Hotline ( Organization Department of the CPC Central Committee ) (by region)

12377 Hotline of Reporting Center for Internet Illegal and Harmful Information ( Office of the Central Cyber ​​Security and Informatization Commission , National Internet Information Office)

12378 Insurance Consumer Complaints and Rights Protection Hotline ( China Banking and Insurance Regulatory Commission )

12379 National Emergency Warning Information Release Telephone ( Ministry of Emergency Management of the People’s Republic of China ) (Add 010 area code)

12380 Organization System Reporting Hotline ( Organization Department of the CPC Central Committee ) (by region)

12381 Ministry of Industry and Information Technology Public Service Telephone ( Ministry of Industry and Information Technology of the People's Republic of China )

12385 National Service Hotline for Disabled Persons ( China Disabled Persons’ Federation ) (by region) [Note 2]

12386 Investor's Legal Rights Protection Hotline ( China Securities Regulatory Commission )

12388 Discipline Inspection and Supervision Hotline ( Central Commission for Discipline Inspection of the Communist Party of China , National Supervision Commission of the People's Republic of China , Commission for Discipline Inspection and Supervision Commission ) (sub-region)

12389 Reporting Center of the Ministry of Public Security ( Ministry of Public Security of the People's Republic of China , local public security bureaus)

12390 National Anti-vice and Anti-Piracy Reporting Hotline ( National Copyright Administration , Office of the National Working Group on Anti-Pornacy and Anti-Piracy )

12393 Medical Security Service Hotline ( National Medical Security Administration ) [Note 2]

12395 Water distress call for help ( Maritime Safety Bureau of the Ministry of Transport , local maritime safety bureaus) (by region)

12398 Energy Supervision Hotline ( National Energy Administration )

Business Service Phone Numbers

  • 400 caller and callee share pay calls (4001, 4007 are mobile, 4000, 4006 are China Unicom, 4008, 4009 are telecommunications, all fixed lines and mobile phones in China can be dialed, and the caller needs to pay for local calls)
  • 800 centralized pay phone for called parties (only for fixed-line users, mobile phone users cannot make calls)
  • 95xxx, 96xxx customer service telephone of enterprises and institutions

95110 Maritime Police ( China Coast Guard )

96110 Anti-Telecom Fraud Reporting Hotline [4] ( Ministry of Public Security of the People’s Republic of China , local public security bureaus) (by region)

  • 999 in Beijing , together with the 120 as a medical emergency telephone number, by the Beijing Red Cross Emergency Rescue Center Operations [5] 
  • 0666 Strategic Emergency VSAT Satellite Communication Network Number

Note:

1. Call center will no longer be set up from 2021. It will be substantively merged with the 12345 government service convenience hotline (set up a sub-center, that is, keep the number and telephone seats at the same time). The 12345 Government Service Convenience Hotline Call Center is responsible for the answering service [3] .

2. From 2021, there will be no more call center. Change and implement substantive merging with 12345 government service convenience hotline (double number parallel, that is, keep the number, but cancel the call agent). The 12345 Government Service Convenience Hotline Call Center is responsible for the answering service [3] . (12348, 12333, 12329, 12316, 12360 will be answered by expert seats in the 12345 call center)

Translated from the source.



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