Please feel free to browse our answered questions below. If your question is not in categories ( questions already answered), please scroll down to submit one. Thank you.
Getting in Touch and Support
Our policy is to return your message on the same day. Please consider a time difference between you and us. You may receive our reply on the next day morning. ( Please double-check e-mail address )
For phone rental or SIM card order customers, if you have not received our reply. Your email account may have filtered our mails. Please check your email Junk box or provide us your alternative email address below.
Form 1
Form 2
By using the following form, your China Mobile question and our answer can be published on our website to help others. Future visitors thank you for your contribution.
Please submit your question below so we can answer as soon as possible.
Do you have mobile communication questions?
We have answers!
Click below to see contributions from other visitors to this page...
Suspended account
I have been home for the past 2 years, so I occasionally use the china mobile number to receive verification codes, so today I tried to use it I don't …
No network?
My phone was working perfectly yesturday now it say that I have no network. But the signal bar shows full signal. Please help.
Answer: Please let us …
Can't Receive SMS When Roaming
I am in China with a China Mobile sim for many years(10). 1382910xxxx recently I was in Hong Kong & had occasion to send an sms to a hk number 7 also to …
Can't Receive Emails in China, Any Ideas ?
Thank you for your help during my trip to China. The data package works really well.
I am using AT&T SIM to send emails and iMessages after I returned …
Problem with China Mobile Recharge Cards
I bought 2 x 100RMB recharging cards for my phone. I live in shanghai in jinqiao. Currently I am in Xian and want to recharge my phone. The number to call …
China Hong Kong 2 in 1 SIM Card Q & A
How many minutes or credit is included in the China-Hong Kong sim?
* Include HKD 60.00.
On the China-Hong Kong sim will the SIM CARD provide:
- …
How Can My Phone Work with China Mobile 4G ?
I have some questions. I am an absolute normal user living in Germany.
I have an in Germany bought Smartphone "Samsung Galaxy S6 128GB named SM-G920F" …
calling a China Mobile subscriber from Canada
My friend lives in Shenzhen, and we have been trying to connect in the last six months. I already know it is not my phone, because I have called other …
Will my Samsung Galaxy phone work in China
I now have a phone with a China Mobile number in China.
Someone just gave me an unlocked Samsung Galaxy S3 Verizon 4GLTE plus GSM phone. Will this phone …
Domestic Roaming Charge
HEy I have a Shanghai SIM of china mobile but i will not be staying here anymore, i have to go to Guangzhou for my further stay. problem is i do not want …
Can iPhone 5S A1457 use China Unicom 3G Service ?
Thanks for your website and publications. I have a chaos and i think you are only the one who can help me.
I am in China, Nantong now. Arrived here …
The SIM card needs big data working in China and Hong Kong
I am coming from Australia to work in Shenzhen City, Guandong.
I will also spend time in Hong Kong. I will need a SIM card to use to call locally and …
How to activate international roaming ?
I bought a Samsung Galaxy phone in shenzhen, and will be going to US for a month. How and where do I have China Mobile activate international …
How can I check if the sim card can be reactivated ?
Dear Sirs,
I bought a China Mobile Simcard back in April 2013 when I first came to China.
Because of business I had to leave for 4 months to Europe …
Buy a cheap phone in China and save more
I moved to China and needed my own cell phone. Since I have very little knowledge about technology, I was unsure of how to change my American cell …
Tips on taking your own phone abroad
The best thing to do when traveling overseas with a cell phone is to have a cell phone carrier that is GSM. Most carriers (Aside from Verizon, which is …
How can I get a notice when my China Mobile balance getting low ?
I just only found out this morning that I had 5 rmb on my phone, doesn't really help ! Is there some way that I can get some warning when it falls below …
How to suspend a China Mobile number while in overseas ?
I purchased a China Mobile SIM card for my china Nokia phone in Reference 138 4097 xxxx. Dalian on 11/6/13 at the China Mobile office. Also a work colleague …
Can I have a China prepaid roaming SIM working in Canada ?
I am in now in Canada, but would like to have a local Chinese number on which I need to be able to receive SMS messages. If I buy a sim card from you, …
How can I check if my SIM card is still active ?
I bought a China Unicom Prepaid SIM card while visiting Guangzhou from 24 to 28 Sep 2013. I will be going to Guangzhou and Shenzhen this Friday. I am now …
Can China mobile phone roam in Japan ?
I recently travelled to Japan with my China mobile phone and it didn't work. I hadn't realised it wasn't set up for roaming. How can I set it up or do …
Which China 3G SIM card would you recommend?
Which China 3G SIM card would you recommend? I prefer one that has a good coverage in the rural areas and gives the greatest value to the user e.g, FREE …
How to Manage Prepaid Account on China GPRS Enabled SIM Cards
I used your China GPRS Enabled SIM card (including data) during my trip to China in 12/23-1/11/2011. It works very well and is much cheaper than the AT&T …
Enquiry of FREE incoming calls on China
Just an enquiry. I understand now incoming calls on China mobile numbers are FREE!
However, it seems that whenever i replenish 100 yuan, it is used …
Has a pre-paid sim card from China HK-Telecom got 3G service?
I currently am in Europe, but already have a pre-paid sim card from China HK-Telecom (works both in China and Hong Kong). This sim is valid for max 360 …
Has China Mobile or China Unicom got email outgoing server ?
When I am in China and use China SIM-card, I have a problem sending mails. Receiving is Ok!
The outgoing server I use in Denmark is my Phone and internet …
Wifi access in China ?
Can I access free Wifi in China?
I am thinking of buying a Sony Mylo2 in America and bring it to China. This is a small communicator, using WiFi for …
How to set up China Mobile Voicemail?
Answer:
Voicemail For Shanghai, China Mobile Numbers
To activate voicemail function, please call customer service number 10086 or visit Shanghai …
China 3G bandwidth for iPad
I am traveling to China in March 2011. I am interested in purchasing 3G GSM bandwidth for my iPad so I can use it during my visit. What do you recommend? …
China 3G SIM Card Cost
Referring to your "China 3G SIM Card" for US$49, there is this section:
"The free incoming call feature and data package can be activated on the …
Hong Kong SIM Card Shipping Time
What is Hong Kong SIM card shipping time? I live in New York City in the USA and will be studying in Honk Kong starting January 3rd. If I order a Hong …
Can North American cell phone work in China ?
My American cell phone is locked by the carrier. I would like to get both cellular phone coverage and e-mail if possible when on my first trip to China …
Cell phone with electronic dictionary
I think the iPhone is my best choice for electronic dictionary, but it seems there is no English - Chinese (Pinyin) dictionary available. Anyone know …
China Mobile and the iPhone's GPS
I bought an iPhone last week in HK, all operations in China is very good, but does it support China Mobile's network in the iPhone GPS ? Does this function …
Can Verizon Blackberry use China Mobile SIM in China ?
I'm concerned in using Blackberry in China, but I have some questions respecting its use. Can I get a SIM card in China and place it in the blackberry …
How to set up Blackberry roaming in China and Hong Kong
I have a Blackberry Tour 9630 Smartphone with Verizon Wireless Service from the United States. I am supposed to have international roaming ability on …
China Mobile USB broadband for internet?
The USB stick you plug into your laptop so when you are on the train or at a cafe you can surf the web? I have not seen any in China! Thanks!
Answer: …
How to Use a China Mobile Recharge Card
I recently bought a pay-as-you-go China Mobile SIM card at my local convenience store in Beijing. While trying to get it to work I ran into a few problems …
How to read Chinese SMS on cell phone ?
I'm about to settle in Shanghai, and subscribed a China Mobile service.
I receive sometimes SMS in Chinese (for example, to get credits of mobile …
How to Stop Mobile phone Spam in China
Mobile phone Spam in China
Everytime I get a call whether I miss it or not I get a message in Chinese saying I got a call. How can I keep them from …
Is it possible to send MMS / Picture text in China to overseas mobiles?
Since arriving in China and using both my Australian SIM card and a one with China Mobile, I have been unable to send MMS / picture text messages from …
What have you been charged for roaming on your mobile phone in China?
I'm thinking of using my Verizon phone in China next year. They only charge 69 cents per minute on CDMA and 1.25 per minute on GSM for local calls in …
Will iphone 4s bought in the US work in China with China Mobile SIM cards?
I'm also concerned about the micro SIM.
Answer:
There are 3 different types of 3G network technology operated in China. Each network was assigned …
Need help Emailing a cellphone or mobile phone in China?
Tried to send my girlfriend an MMS containing a picture, but my phone flipped out an error saying that there was an error resolving the recipient's address, …
Can I use my AT&T cell phone with a China Mobile sim card?
We are planning to change to AT&T from Verizon Wireless as AT&T uses sim cards. I frequently travel to China on business travels and have a sim card there …
Can I purchase a mobile phone in China and use it with an Australian SIM card in Australia?
Once I place a Chinese SIM card in my Australian mobile phone here in PR China it reads "SIM locked". Is there any way to "unlock" it, or is there some …
Can I use a China Unicom SIM card in my iPhone 3GS
We're going to China from 9th-19th December, and I'm keen to use my iPhone there. Not so keen on paying 10c/10kb for data roaming! I've read different …
Using China mobile what is the code for long distance
If I am using China mobile what is the code for long distance?
They gave me a series of about 4 numbers to dial before dialling internationally and …
How to call a mobile phone in China from France
How to call a mobile phone in China from my country ?
I need to call the mobile phone in China(Shenzen city) but I don't know how to call mobile phone …
Does free incoming call China SIM card have data service, and how to order ?
Hi my girlfriend is traveling to China on Tuesday and she would then need a working sim card with free incoming calls.
She is going to visit Beijing, …
My China phone still not working after airtime recharged
I placed a recharge order on your website. I even received a text message to confirm that 100RMB was recharged on my China mobile number. However, my …
Refill China Mobile Number
I want to refill a phone in China but I am in the USA. I doing this for my family in China.I want to do this online. What is the steps? The phone number …
China Mobile SMS, can send but can't receive
Thank you for fixing the voice issue. I am still unable to receive China Mobile sms, text messages after this re-charge, although I am able to send them. …
check balance via internet
How can I check my current account balance via internet and using a personal computer.
thanks in advance.
Which China 3G network for iphone in China
I would like to use China 3G on my iphone 3G. I'm living in China for five years. I just bought a iphone 3Gs and i would like to use the 3g network in …
Hong Kong SIM
Hong Kong SIM:
I would like to enquire on more details about your product. I would like to know if you offer Hong Kong local numbers in Hong Kong sim …
Do minutes on China SIM card of a prepaid phone expire?
If so, when?
Answer
If you do not recharge your China SIM card account within the initial activity period of 3 months, your China prepaid SIM …
Mobile ( Cell ) Phone Tracking
hi'would you tell me how to find position of any user of a mobile phone number based on Gprs or anywhere. thanks for your guids.
Answer:
Mobile …
China Mobile Phones Setting Up
IS there generic infomation abailable to configure china made phones. I am interested in phones on china vasion, but they do not offer technical support …
Guangzhou SIM Card
I have just been in Guangzhou for four days and my Australian mobile (roaming) was VERY expensive when calling back to Australia.
I will be returning …
China Mobile Wap Setting
Do you know how I can enable WAP ? How does it work ?
Answer:
WAP stands for Wireless Access Protocol, and is more commonly referred to as "Mobile …
Replacement of China Mobile SIM
My China Mobile sim card will not work anymore. It is pre-paid number. Yesterday I was in Hong Kong and the phone got a reception there for a little …
Free Incoming Calls on Beijing China Mobile Number
I have some questions regarding my son Beijing China Mobile Number. He has already arrived in Beijing. Can we activate the free incoming call feature …
China Virtual Phone Number
I was wondering what the process would be and how long it would take to get a chinese phone number that we could use here in the united states that our …
Wireless Internet on PC in China
How can I have wireless internet on my labtop ? I am visiting China in December and would like to know.
Answer:
You need a "PCMCIA" or "PC …
China Calling Card
Hi, could you tell me if China has an international phone card that can be bought to call Australia? If so, how much would it cost on average?
Answer: …
Hong Kong and China SIM Card
I am looking at getting a China Hong Kong sim card .
1) Will it work in Shanghia and Hong kong. I had a card from another company china-hk telecom …
International text message (SMS)
International text message (SMS). I am now ready to order ONE China SIM card for delivery to a Beijing hotel. I need to know if in addition to international …
China Mobile Number User Guide
I have received China Mobile number and sim card.
Do I just insert the sim card into my phone and it is ready to use when I am in China. Do I need to …
Free Incoming Calls , the Best China Sim Card
What's the best china prepaid sim card which has free incoming call especially in shanghai, tianjin, nantong jiangsu? and also can be reload or top up …
Buy a Chinese Cell Phone or buy a China SIM Card
My son's mobile phone does not work in China although it worked in Singapore. I have been advised today by our Australian service provider (Telstra) …
iPhone 3G onto China Mobile Network
I have an unlocked iPhone but I do not know what to do once I get China to get it onto the China Mobile Network. Do I just have to go get a China sim …
China Mobile GPRS Setting on PC Card
Have tried to connect to internet with the China data card you sent but it isn't working.
I am using the Sierra Watcher software and a Sierra Wireless …
China Cell Phone Rental Cost
I would like to finalize plans for China cell phone rental when I am in China. I will be in China from October 29 thorugh November 6. I will need to …
Buy a China Cell Phone
My co-worker, from USA, has referred you to me so I can buy a low cost China cell phone with 100 minutes. I will be in Suzhou China on Wednesday, November …
New! Comments
Have your say about what you just read! Leave me a comment in the box below.